Terms of Service

1. Scope and Provider

These Terms of Service govern the use of the Tracetics SaaS platform, provided by Sven Arndt, Am Zeuggraben 27, 09496 Marienberg, Germany ("Provider"). Tracetics is intended exclusively for business customers (B2B). These terms apply to all agreements concluded through tracetics.com.

2. Service Description

Tracetics is a cloud-based analytics and tracking platform enabling users to capture user events, analyze conversion funnels, and gain data-driven insights into user behavior. Access is provided via a web application and a JavaScript/TypeScript SDK. The specific scope of services depends on the selected plan (Free, Starter, Pro, Premium).

3. Registration and Contract Formation

The contract is formed upon registration on tracetics.com and acceptance of these Terms. Users must provide accurate information and keep it up to date. One account per person or organization is permitted. Sharing access credentials with third parties is prohibited.

4. Pricing and Payment

Current prices are listed on tracetics.com. All prices are in EUR, excluding applicable taxes. Billing occurs monthly or annually in advance. Payment is made via credit card or SEPA direct debit through Stripe. SEPA transactions may take 3–5 business days to settle. Failed payments may result in suspension of paid features until the outstanding amount is paid.

5. Term and Termination

Subscriptions renew automatically unless cancelled before the end of the current billing period. Cancellation can be done in the customer portal at any time. Annual subscriptions are not refunded for unused months, except as required by law. The Provider may terminate the agreement for cause, particularly in cases of breach of these Terms or abusive use.

6. Usage Rights

The Provider grants the customer a non-exclusive, non-transferable right to use the platform for the duration of the subscription. The SDK (tracetics-sdk) is provided under the MIT license. All other rights remain with the Provider.

7. Customer Obligations

• Use the platform only for lawful purposes
• Not perform automated attacks, scraping, or API abuse
• Stay within the usage limits of the selected plan
• Inform end users about data collection in compliance with GDPR
• Sign a Data Processing Agreement (DPA) with the Provider when processing personal data

8. Availability

The Provider targets 99.5% monthly availability, excluding planned maintenance. No specific availability is guaranteed unless separately agreed in writing.

9. Liability

The Provider is fully liable for intent and gross negligence, as well as for damages resulting from injury to life, body or health. For simple negligence, liability is limited to breaches of material contractual obligations (cardinal obligations) and capped at the fees paid by the customer in the preceding 12 months. Further liability is excluded.

10. Changes to Terms

The Provider may amend these Terms with 30 days' notice by email. If the customer does not object within 30 days, the amended Terms are deemed accepted. In case of objection, the Provider may terminate the agreement.

11. Governing Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction, to the extent permitted by law, is the Provider's place of business.